T: 01594 823414

E: admin@crossroadsfd.org.uk

Crossroads Care - Forest of Dean
& Herefordshire
St Annals House, Belle Vue Centre, Belle Vue Rd, Cinderford, GL14 2AB

Registered charity No. 1086841

Knowledge base

FAQs

Who can make a referral?

Referrals are received from professional sources such as Adult and Social Care, PCT’s, GP’s, District Nurses or the Service Users themselves.

What happens once a referral has been made?

The Manager or Care Coordinator will visit to ascertain your needs and develop a care plan. This will include details of your needs and also a risk assessment. This care package, once in place will be reviewed regularly.

What costs are involved?

The costing is varied and whilst a small amount if available free of charge there is a waiting list for service through this source. Adult and Social Care or the PCT may purchase your care from Crossroads. Alternatively you may choose to fund yourself privately or use your Direct Payments to fund a Crossroads Care Worker to provide your care and support.

What tasks can the Care Support Worker carry out?

Personal Care tasks such as washing and dressing, bathing assistance with feeding etc, meal preparation and social care tasks such as accompanied shopping trips, pension collecting or simply spending interactive time with the Service User. We do try however to tailor our service to suit your needs- so please just ask.

What age ranges do you work with?

We offer service to all ages. Our aim is to produce a service tailored to meet the needs of Carers of all ages and in some cases those Service Users without Carer involvement.

Are the Care Support Workers employed or volunteer

All of our Care Support Staff are fully employed.

Are they police checked?

All staff are police checked and subject to two written references.

What training do they receive?

All Care Workers receive induction,mandatory training in line with National Minimum Standards and work towards NVQ level 2 or 3